Regency Furniture Reviews
(Rated by 11 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.3
Base on 11 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.4
- Customer Service4.0
- Price & Quality4.5
- Return Policy4.4
- Shipping & Delivery5.0
Recent Customer Reviews (11)
Esila Umkhayev
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Newark Sykes
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Divo Lori
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Walter McAdory
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Alicia Lord
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Larry Finley
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Markus Dresner
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Amber Babin
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Sumner Rossignol
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Nikki Fry
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Payment Methods
Accepted Payment Options:
Prices for items on Regencyfurniture.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Regency Furniture credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Regency Furniture Pros & Cons
Pros
1
Nice Selection: Regency Furniture offers a variety of furniture options, which some customers find appealing.
2
Friendly Sales Team: Some customers have reported positive interactions with the sales team, describing them as friendly and accommodating.
CONS
1
Poor Customer Service: Many customers have expressed dissatisfaction with the customer service, citing issues such as unresponsive representatives, long wait times, and unhelpful responses.
2
Long Delivery Times: There are numerous complaints about the lengthy delivery times, with some customers waiting months for their furniture to arrive.
3
Quality Issues: Several reviews mention problems with the quality of the furniture, including defective parts and poor durability.
4
Non-Responsive Warranty Claims: Customers have reported difficulties in getting warranty claims resolved, with some claims being denied or taking an excessively long time to process.
5
Misleading Information: Some customers have experienced misleading information during the sales process, which contributed to their negative experience.
6
No Manager Contact Information: Customers often complain about not being able to contact a manager directly, which adds to their frustration.
7
Refund and Return Issues: There are numerous complaints about the difficulty in getting refunds or returns, with some customers being told they are outside the return window despite their claims.
Regency Furniture Features and Benefits
Features
Nice Selection
Offers a variety of furniture options, which some customers find appealing.
Friendly Sales Team
Provides positive interactions, described as friendly and accommodating.
Large Distribution Centers
Houses and supplies furniture to all fourteen showrooms, ensuring timely delivery on a near-daily basis.
Trained Expert Staff
Assists customers with questions, offers guidance on styling choices, and meets individual needs and preferences.
Latest Furniture Styles and Trends
Available in each showroom for customers to explore.
Nearly Unlimited Furniture Selection
Achieves customer satisfaction.
Wide Range of Furniture
Includes dining room sets, living room sets, bedroom furniture sets, and more.
Discounted Pricing
Provides significant savings, e.g., Kimonte Dining Table and 4 Chairs at $467 (originally $1,230), Yates Dark Oak Table and 4 Side Chairs at $1,004 (originally $2,510), Darcy Sofa and Loveseat at $984 (originally $2,590).
Free Delivery
Available on minimum purchase of $499.
Family-Owned Business
Established in 1999, serving Washington metropolitan area for nearly two decades with outstanding products and services.
Community Commitment
Raises money for charities through annual employee events.